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GOODWILL ORGANIZATION ADOPTS GRM AND SEES 5 MONTH ROI
GoldTech Inc is a trusted POS partner to over 150 different organizations across the US.
15 of which are non-profits (14 non-profit DGR/thrift and 1 non-profit grocer). GoldTech was approached by a Goodwill organization that was looking for a complete POS and Reporting system that could grow seamlessly with their organization. There are several factors that played into their unique situation:
- They are a smaller organization (less than 15 stores)
- They have a smaller footprint than most organizations (less than 10 counties)
- There was no POS system in place (using electronic cash registers)
- Loss prevention had been an ongoing concern
GoldTech Inc is a trusted POS partner to over 150 different organizations across the US.
15 of which are non-profits (14 non-profit DGR/thrift and 1 non-profit grocer). GoldTech was approached by a Goodwill organization that was looking for a complete POS and Reporting system that could grow seamlessly with their organization. There are several factors that played into their unique situation:
- They are a smaller organization (less than 15 stores)
- They have a smaller footprint than most organizations (less than 10 counties)
- There was no POS system in place (using electronic cash registers)
- Loss prevention had been an ongoing concern
Our first meeting was spent discussing what aspects of a POS were critical to their success as an organization.
They identified that the system needed to be easy to use/learn, could manage the full life-cycle of their donated goods, complete inventory controls for their new goods, gave complete audit control, extensive reporting features, and automated integration into their external systems (payroll, HRIS, etc). We discussed how our system addresses each of these needs and came to an agreement that GoldTech could easy handle what they were looking for.
Working with an organization with no prior experience with POS systems
Whenever we work with a Goodwill organization that has never used a POS system before (this was our fifth in seven years), discussing how they wanted to structure their data is always a hurdle. While we can provide examples of how our other Goodwill partners structure their data, each Goodwill has its own unique way that it prefers to have its reporting. For example, one Goodwill may want to report all clothing together as one department, while another Goodwill may separate men’s, women’s, and children’s RTW into their own departments.
To make sure we give each Goodwill the ability to have their data presented exactly how they want, we do this as a two-step process. First is discussing what they should be thinking about as they meet internally, and then we regroup and complete the initial layout.
implementation
Step 1: Setup test environment for training of senior staff
Once the data structuring was complete, it was time to install a test environment for the corporate, regional, and store managers to learn and practice with. Once they were comfortable with the system they began a staggered rollout on a store-by-store basis. This Goodwill did each store as a 3-step process over an 8-day period:
Day 1: Begin producing/tagging items, each with unique barcodes, 1 week before launch.
Day 7: Set up POS stations in-store the day before launch for full store training session.
Day 8: Go live with Donation Tracking and POS.
results
This Goodwill went live across all stores in February 2021. In the first 90 days after launch the organization showed significant improvement in its retail KPIs:
On July 7th they realized a 100% ROI and expect to see a $567K total revenue increase for 2021!
“When we came to GoldTech, we were essentially using fancy electric calculators. Everything has improved since making the switch – we can train our employees easier and we have so much more visibility into what our stores are doing. We recently opened a new store that doesn’t follow the traditional Goodwill model, and we were able to successfully narrow down the offering of products at that store thanks to the demographic data we have gained using GoldTech’s reporting. We simply could not be happier with our partnership with them.”
-Goodwill